List of Chaff & Co. Written Works

Chaff & Co. has some articles and program concepts available online and as PDF's listed below. We have included an alphabetical list by title and brief paragraph from the article or program concept. Just click the links below for the full article or program concept.

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Consider It Done! Article

One of the more popular buzz phrases of the ’90s was: “I’ll have my people contact your people.” In the ’80s, as women worked up the executive ladder, it was: “What I need is a wife!” In both instances, it’s a given that there are others available to handle the details of the corporate and industrial worlds, and someone else to attend to the minutia of everyday living—namely, a wife. But “my people” are busy, and today’s “wife” isn’t the same “little woman” she used to be.

Interpersonal Skills: A Win/Win Situation, Article

Happy is the occasion when an item can be returned to the store, and there’s an attentive customer service person who listens to the reason for the return, smiles, then issues a credit or a refund. Period. No hassles, no having to explain the situation repeatedly, no need to speak to a supervisor or write a letter to the CEO.

Managerial Skills: Try Listening to Yourself, Article

Everyone has grown up with different catch phrases used by parents, teachers, and peers from grade school on up. These phrases become part of our everyday vocabulary—sometimes they’re regional expressions, sometimes they’re the argot of a profession, and sometimes the origins are long forgotten. However, since management is often assessed by what it says and what effect that has on employees, reevaluating commonly used terms and phrases is a good idea.

Now What? Article

Can we expect things to remain as they presently are, or will the next blow be delivered against the healthcare system of this nation? Have your security practices been closely examined, or is it business as usual at County General?

NPSF Action Plan, Papers

The Baby and the Bathwater, Article

The traditional role of a job-related mentor is rapidly disappearing. This is due largely to America’s rush to embrace corporate concepts; from the Z Theory to corporate reengineering to downsizing as effective, innovative ways to increase profits. It looks good on the short-term P&L statement, but the actual long-term cost is now surfacing and being addressed. Some of these management or restructuring concepts are backfiring, resulting in frantic efforts to put Humpty-Dumpty back together again.

Total Health and Safety, Programs